How to Buy Digital Products
Buying digital products on our marketplace is simple and secure.
Browse the marketplace, purchase a product, and use Inquire to communicate directly with the seller about the product, delivery, and your purchase.
How Our Marketplace Works
Our marketplace connects buyers and sellers of digital products.
Each seller creates a listing with information about their product and its price. You can use the Inquire button to communicate with the seller at any time.
After purchasing a product, your payment is processed through the marketplace and held for 7 days. During this time, the seller provides your digital product or access link through the Inquire conversation.
This gives you time to receive and check your purchase before the payment is released to the seller.
Find a product → Buy → Payment is held → Use Inquire to communicate → Receive the product or link → Check your purchase → Payment is released
1. Find a Product
Browse the marketplace or use the search function to find what you are looking for.
You can browse by category or search using keywords and tags.
Our categories are kept simple to make browsing easier. Tags help you find more specific products based on topics, subjects, formats, interests, and other characteristics.
Before purchasing, carefully read the product description and check what is included.
2. Use Inquire to Communicate with the Seller
The Inquire button is the main way to communicate with a seller.
You can use Inquire before or after purchasing a product.
Before purchasing, you can ask questions about:
- What is included
- Product format
- Language
- Product content
- Features or requirements
- Delivery method
- Access requirements
- Any other important details
After purchasing, use the same Inquire conversation to communicate with the seller about:
- Receiving your download or access link
- Delivery information
- Access to the purchased product
- Problems with a link
- Questions about your purchase
- Other purchase-related issues
Important
Please keep all product and purchase-related communication inside the Inquire conversation whenever possible.
This creates a record of the communication between you and the seller and may help if a dispute needs to be reviewed.
3. Purchase the Product
Once you are ready to buy, click Buy Now and proceed to checkout.
Complete your payment using one of the available payment methods.
After successful payment, your order will be recorded in the marketplace.
Your payment is then placed on hold for the standard 7-day holding period.
Do not send payment directly to the seller outside the marketplace.
For your protection, always complete your purchase through the marketplace.
4. Receive Your Product Through the Seller
After your purchase, use Inquire to communicate with the seller about receiving your product.
The seller will provide the appropriate product delivery or access information through the Inquire conversation.
Depending on the product, this may include:
- A download link
- A private file link
- A video access link
- Access to an online resource
- Other digital delivery information
Make sure you receive the product through the agreed delivery method.
5. Check Your Purchase
After receiving the product or access link, check it as soon as possible.
Make sure that:
- The link works
- You can access the product
- You received the correct product
- The product matches the listing
- The product contains what was described
If there is a problem, use Inquire to contact the seller and explain the issue.
6. The 7-Day Payment Hold
Your payment is held by the marketplace for 7 days after the purchase.
The seller does not immediately receive the funds.
During this period, you can use Inquire to communicate with the seller, receive your product, and resolve any problems.
The normal process is:
You pay → Payment is held → You and the seller communicate through Inquire → Seller provides the product or link → You check your purchase → Payment is released
If there is no active dispute, refund issue, or other unresolved problem, the payment will be released according to the marketplace rules.
7. What If There Is a Problem?
If you do not receive the product, the link does not work, or the product is significantly different from the listing, first use Inquire to contact the seller.
Clearly explain the problem and give the seller an opportunity to resolve it.
For example, the seller may:
- Send a new working link
- Provide the correct product
- Fix an access problem
- Provide additional delivery information
If the issue cannot be resolved, you may open a dispute according to our marketplace rules.
If a dispute is opened before the payment is released, the funds may remain on hold while the issue is reviewed.
8. Keep Your Communication in Inquire
For your protection, we strongly recommend keeping all communication related to a product or purchase inside Inquire.
This includes:
- Questions before purchasing
- Delivery arrangements
- Requests for download links
- Product access information
- Problems with the product
- Requests for support
Communication inside Inquire may provide important information if there is a dispute between a buyer and seller.
Avoid moving purchase-related communication to private messaging apps or other external services.
9. Reviews and Ratings
After completing your purchase, you may be able to leave a rating or review for the seller and product.
Your feedback helps other buyers make better decisions and helps reliable sellers build their reputation.
Please leave honest and fair reviews based on your actual experience.
Frequently Asked Questions
What is Inquire?
Inquire is the marketplace’s main communication feature between buyers and sellers.
You can use it to ask questions before purchasing and to continue communicating with the seller after purchasing.
Can I use Inquire before buying?
Yes. You can ask the seller questions about the product before deciding to purchase.
Can I use Inquire after buying?
Yes. After purchasing, use Inquire to continue communicating with the seller about your order, including receiving your download or access link.
How do I receive my digital product?
After purchasing, communicate with the seller through Inquire. The seller will provide the appropriate download link, access link, or other delivery information.
Where will the seller send my link?
The seller should provide your product link or access information through the Inquire conversation related to the product.
Does the seller receive my money immediately?
No. Your payment is held by the marketplace for the standard 7-day holding period.
Why is the payment held for 7 days?
The holding period gives you time to receive and check your purchase and provides additional protection for both buyers and sellers.
What if I do not receive the product?
Use Inquire to contact the seller and request delivery.
If the seller does not provide the product or the issue cannot be resolved, you may open a dispute according to our marketplace rules.
What if the link does not work?
Use Inquire to contact the seller and explain the problem. The seller should help resolve the issue, for example by providing a working link or correcting the access information.
Should I pay the seller directly?
No.
For your protection, always complete your purchase through the marketplace.
Do not send payments directly to the seller outside the marketplace.
Why should I use Inquire for communication?
Inquire provides a record of communication between you and the seller. This can help document product delivery, access information, and attempts to resolve problems if a dispute needs to be reviewed.
Start Shopping
Browse the marketplace and find the digital products you are looking for.
Have a question or need to communicate with a seller?
Use Inquire.
Ready to purchase?
Complete your payment through the marketplace, use Inquire to communicate with the seller, and receive your digital product securely.